Privacy Policy

OVERVIEW

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your consent, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do we obtain your consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only . If we ask for your personal information for a secondary purpose, such as marketing, we will either ask you directly for your explicit consent or give you the opportunity to say no.

How do I withdraw my consent? If after you subscribe, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us via support@CoolHeatPro.be .

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application platform. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. It is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information will only be stored for as long as necessary to complete your purchase transaction. After that is completed, your purchase transaction data will be deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you can also read Shopify's Terms of Service ( https://www.shopify.com/legal/terms ) or Privacy Statement ( https://www.shopify.com/legal/privacy ).

SECTION 5 - THIRD PARTY SERVICES

In general, the third parties we use will only collect, use and disclose your information to the extent necessary to enable them to provide the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated by these providers. In particular, please note that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you choose to engage in a transaction involving the services of a third-party service provider, your information may become subject to the laws of the jurisdictions in which that service provider or its facilities are located. If you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information may be subject to disclosure under U.S. law, including the Patriot Act. Once you leave our store website or are redirected to a third-party website or application, you are no longer bound by this Privacy Policy or our Terms and Conditions.

Links When you click on links in our store, you may be redirected from our site. We are not responsible for the privacy policies of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies we use. We've listed them here so you can choose whether you want to opt out of cookies or not.

_session_id, unique token, session, Allows Shopify to store information about your session (referrer, landing page, etc.). _shopify_visit, no data held, Persistent for 30 minutes after last visit, Used by our website provider's internal statistics tracker to record the number of visits. _shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your shopping cart. _secure_session_id, unique token, session storefront_digest, unique token, indefinite, If the store has a password, this is used to determine whether the current visitor has access.

SECTION 8 - CONSENT

By using this site, you represent that you have reached the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and you have given us your consent to use any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time, so please review it periodically. Changes and clarifications will be effective immediately upon posting to the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it to make. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 - TEXT MARKETING

Text Marketing and Notifications (if applicable): By entering your phone number at checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 per month. You can unsubscribe from further text messages by replying STOP. Messaging and data rates may apply.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we hold about you, make a complaint, or simply want more information, please contact our Data Protection Officer at support@CoolHeatPro.be [Re: Data Protection Officer].