Refund Policy (with refunds)


Defective or Damaged Products
If you have received defective or damaged products, please contact us within 7 days with images of the product. We will be happy to send you a replacement order or give you a full refund.

Items Lost in Transit
By ordering from us, you agree to our shipping times. Most orders are delivered within the specified time frames; however, external factors such as customs inspections can sometimes cause delays. If your order's shipping times exceed our displayed timeline by 10 business days, please contact us and we will be happy to send a replacement order or issue a full refund.

We accept returns for refunds. If you are not satisfied with your product, you can return the product within 7 days of receipt. Please kindly contact us for this.

Lost or Stolen Packages is not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, will confirm delivery to the specified address, provide the delivery date, tracking information and carrier shipping information for the customer to investigate.